商家都是希望买卖越做越大的。对于客户的要求通常都会回答yes。但是，在某些情况下，拒绝要求也是在所难免。

如何拒绝是一个非常有技巧的问题。当说no的时候，一定要表示出诚挚的态度，同时还要考虑措辞，不要让客户感到太失望，如果可能的话，可以提供一些其他的选择。

下面是一封对独家经营权的谢绝，我们看看厂家是怎么措辞的：

Dear Sirs

Thank you for your letter dated 8th July. We appreciate your confidence in our product and your concern over our distribution enlargement.

From the enclosed catalog you will see that a newly developed brand "Elephant" for painting knives has been introduced to our customers recently. The new models are attractively designed and include the latest technical improvements. In leather case, the knives themselves come in six more sizes and shapes than the original brand "Squirrel", which has been discontinued for two months. Although more expensive than the "Squirrel", models in the "Elephant" range have already been well received and good sales have been regularly reported from many directions.

As part of our ef

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